Frequently Asked Questions (FAQs)

This section of the Support Hub links to FAQs on specific Compac topics. Choose from Hardware, Software, Error Codes, or Miscellaneous to find the answers you need. Each page covers common issues, fixes, and how-to guidance.

 

Hardware

Need help identifying or troubleshooting Compac hardware? This section covers everything from processor boards and K-Factor switches to dispenser components, hose types, and common setup variations.

Software

Looking for guidance on configuring or updating your Compac system software? Here you'll find information on software versions, setup procedures, communication protocols, and tips for ensuring reliable performance.

Miscellaneous

Not sure where your question fits? This section pulls together a range of useful information that doesn’t fall neatly under hardware, software, or error codes — including general advice, best practices, and extra tips.

Error Messages

Seeing a strange code or fault message on your Compac equipment? This section breaks down the most common error messages, what they mean, and what actions you or a technician should take.

Contact Compac

Tech Support

Normal Operating Hours:

New Zealand & International
8.00am – 7.00pm NZST, Monday to Friday

Australia
6.00am - 5.00pm AEST, Monday to Friday

Compac Industries Ltd - New Zealand

52 Walls Road
Penrose
Auckland 1061


Compac Sales Pty Ltd - Australia

32 Boundary St
South Melbourne
VIC 3205